While our projects vary in scope and industry sector, common to all is making the most from an innovative product, service or business model with a clear focus on the needs of the customer. We deliver our services under three broad headings:
• Interior Evaluation and Briefing;
• Product and Process Evaluation and Enhancement; and
• Enterprise and Economic Development.
Our multi-disciplinary team has extensive experience of delivering design and innovation projects to improve performance and functionality. We can undertake reviews, develop strategy, create design briefs and implement action plans that are relevant, robust and aimed at improving your return on investment from products, services, and physical environments. We help you to understand the needs, aspirations and motivations of users and stakeholders to ensure effective decision making.
User-focused research ensures that clients understand and effectively connect with users and stakeholders. This can reveal new insights that ensure costly mistakes are avoided and ‘hidden’ opportunities are identified. Knowing your users’ needs improves efficiency in developing new ideas and directions and makes for a more effective solution. You can trust your decisions knowing they are based on evidence rather than assumption. We have delivered design briefs for new and enhanced workplaces, products, processes and business models to guide future activities; project evaluations that identify key action areas and support effective change; robust and relevant feasibility studies; and insightful strategy development.
We work with public, private and academic organisations that want to have a clear focus on the needs of their customers and make the most of their products, services or business models. Sectors vary and have included financial services, design, media, energy, healthcare, facilities management and the emergency services.
Our clients include the BBC, Glasgow School of Art, Graven Images, the National Endowment for Science Technology and the Arts (NESTA), Strathclyde Police, Scottish Enterprise, South Lanarkshire Council, 3Fold, Standard Life, AVC Media Enterprises, Student Loans Company, Material Connexions (US), and the Knowledge Innovation Research Organisation (Japan). See Clients section for more information.